Welcome to the Machinade Corporation FAQ page. Here, we’ve compiled a list of frequently asked questions to help you better understand our services, policies, and offerings. If you have any additional questions, please don’t hesitate to contact us.
1. What types of power tools and equipment does Machinade Corporation offer?
Answer:
Machinade Corporation offers a wide range of power tools and equipment for various applications, including construction, woodworking, metalworking, and more. Our inventory includes drills, saws, grinders, sanders, welders, generators, and specialized industrial machinery. We carry top brands known for their quality and reliability to ensure you have the best tools for your projects.
2. Do you provide repair and maintenance services for the tools and equipment you sell?
Answer:
Yes, we offer comprehensive repair and maintenance services for all the power tools and equipment we sell. Our skilled technicians are trained to handle a wide range of repairs, from motor and electrical issues to mechanical and preventive maintenance. We also offer on-site and off-site repair options to provide maximum convenience to our customers.
3. Can I rent power tools and equipment from Machinade Corporation?
Answer:
Absolutely. We provide a rental service for those who need power tools and equipment for short-term projects or specific tasks without the commitment of purchasing them. Our rental inventory includes a broad range of tools, and we offer flexible rental periods to suit your needs.
4. How do I enroll in your training and certification programs?
Answer:
Enrolling in our training and certification programs is simple. You can sign up through our website or by visiting our facility. We offer programs on basic tool operation, advanced techniques, and safety training, all led by experienced instructors. Flexible scheduling is available to accommodate your needs.
5. What is your trade-in and upgrade program?
Answer:
Our trade-in and upgrade program allows you to trade in your old power tools for new ones. We provide fair valuations for your old tools and apply the trade-in value towards the purchase of new equipment. This program helps you stay updated with the latest technology and features while disposing of old tools responsibly.
6. Do you offer custom tool kits and bundles?
Answer:
Yes, we offer custom tool kits and bundles tailored to your specific needs. Our team works with you to select the tools and accessories that best fit your requirements. We provide a variety of top brands and ensure that your custom kit is organized and ready for use, enhancing your efficiency and productivity.
7. What are your extended warranty and protection plans?
Answer:
Our extended warranty and protection plans provide comprehensive coverage for your power tools and equipment. These plans cover defects in materials and workmanship, accidental damage, routine maintenance, and theft protection. We offer flexible terms and hassle-free claims processes to ensure peace of mind and cost savings.
8. How can I get a consultation and project planning services?
Answer:
To benefit from our consultation and project planning services, you can contact us to schedule an appointment. Our experienced consultants will conduct a thorough needs assessment, help you select the most suitable tools and equipment, optimize your workflow, and assist with detailed project planning and budgeting.
9. What are your opening hours and where is your physical location?
Answer:
Machinade Corporation is open from Monday to Saturday, 7:00 AM to 5:00 PM. Our physical location is 3 Berkeley Rd, Victoria Mall EBB. We welcome you to visit us during these hours for any inquiries, purchases, rentals, or services.
10. How can I contact Machinade Corporation for more information or support?
Answer:
For more information or support, you can contact us via email at team@machinade.com or by phone at +256 778 755 625. Our customer support team is available to assist you with any questions or issues you may have.